Terms of Service

1. Acceptance

By creating an account or using the Kellet service you agree to these terms. If you do not agree, do not use the service.

Kellet is operated by 7578776 CANADA INC., a federally incorporated Canadian company. In these terms, “Kellet”, “we” and “us” mean that company.

Our mailing address is 2967 Dundas St. W. #262D, Toronto, ON M6P 1Z2, Canada. You can reach us at info@kellet.app or through the contact page.

2. The service

Kellet is a self-imposed content-blocker administration app. It is single-user by default: you are the administrator of your own devices, activity, and rules. You may invite one or more accountability partners, who can then see your activity and, only where you grant it, manage parts of your configuration on your behalf.

The blocking guarantees Kellet provides are best-effort. No content filter is perfect, and Kellet is intended as a self-commitment aid rather than a technical guarantee.

3. Service status

Kellet is early-access software under active development. Features change, defects are found and fixed, and behaviour you rely on today may work differently after an update.

Do not use Kellet in any situation where a failure, a false detection, or the loss of a file would cause you serious harm.

4. Your account

You are responsible for keeping your account credentials confidential.

You must be old enough to enter a binding contract to create an account. By creating one you confirm that you are at least the age of majority in your province, state or territory, or 18, whichever is greater. Kellet does not ask your age when you sign up; this is something you confirm by creating an account.

You may close your account at any time. Deletion behaviour is described in the Privacy Policy.

5. Acceptable use

Kellet is built for self-imposed accountability: blocking your own access to content you have chosen to avoid. It is not a parental-control, employee-monitoring or surveillance product, and it is not designed or offered as a way to watch other people.

You must never use Kellet to monitor anyone covertly, or anyone who has not agreed to it. Covert monitoring is a breach of these terms and may be unlawful where you live.

Before you install the Kellet agent on a device that anyone other than you uses, you must have the legal authority to install software on that device, and every person who uses it must have agreed to Kellet being installed and recording their activity. Where the law allows another person to give that agreement on someone's behalf, that person's agreement is required instead. By installing the agent you confirm that both are true.

On a shared Windows computer Kellet records activity on every Windows user account on that computer, not only yours, unless you turn an account off in the app, and shares what it records with any accountability partner you invite.

You are responsible for every device you install the Kellet agent on, and for its use by anyone else. If you install Kellet on a device that someone else uses, you do so at your own risk, and you alone are responsible for complying with the privacy, consent, interception and monitoring laws that apply to that person. You agree to indemnify and hold harmless Kellet and its directors, officers and employees from any claim, demand, loss, liability, damages, fine, cost or expense, including reasonable legal fees, arising out of or relating to Kellet being installed or used on a device that someone other than you uses, including any claim brought by that person.

Do not attempt to circumvent, disable, or attack the service infrastructure.

6. What Kellet does on your device

The Kellet agent is software you install on your own device. It runs with elevated system privileges, because that is what it takes to block applications and network traffic a browser extension cannot reach.

On Windows, blocking web content also means inspecting it. The agent installs a local root certificate on the computer and decrypts the device's HTTPS web traffic so it can check pages against your rules. Some hosts, such as operating-system and update services and software that pins its own certificate, are left encrypted and are not inspected by Kellet; general web traffic, including banking, health and webmail sites, may be decrypted and inspected, though every reasonable effort is made to avoid decrypting banking and health information. The Privacy Policy describes what is recorded.

If on-screen detection is turned on, the agent captures what is on the screen at regular intervals, as often as every few seconds, and analyses each capture on the device for the content you have chosen to block. A capture that is not flagged stays on the device and is not uploaded.

If you also turn on Capture a frame on a block or Show the blocked image, then when on-screen detection blocks or flags something, a heavily blurred copy of the screen, or of the blocked image alone, may be uploaded to Kellet’s servers so it can be shown in your Activity. The blurring happens on the device, before anything is sent. Uploaded images are deleted automatically 30 days after they were captured.

Detection uses machine-learning models. Those models are probabilistic: they produce false negatives, where something you wanted blocked is missed, and false positives, where ordinary content is flagged. Personal and family photographs are the most common false positive.

If you turn on scanning of stored files, the agent inspects images and videos already saved on the device. If you also turn on quarantining, the agent MOVES files it flags out of their original location into a protected folder that only Kellet can write to. Both are off by default.

A quarantined file is moved, not deleted, and can be restored from within the app for as long as the agent remains installed on that device.

By enabling scanning or quarantining you accept that the agent will move files on your device based on an automated judgement that will sometimes be wrong.

7. Your files and your backups

Kellet is not a backup service. We do not keep a copy of the files on your device, and we cannot recover a file that has been removed from it.

You are responsible for maintaining your own backups. Before you enable scanning or quarantining, and before you uninstall the agent from any device, make sure anything irreplaceable is backed up somewhere Kellet does not control.

8. Fees and billing

Paid plans are billed through Stripe. Checkout, receipts, card changes, and cancellation are handled in Stripe’s billing portal; we never see or store your card number.

Every new account gets a 14-day trial with all features enabled. For an account registered with an email address and password, the trial begins when that email address is confirmed. For an account created by signing in with Google, it begins when the account is created. No card is charged during the trial.

When a trial ends without a plan, paid features stop on the trial’s expiry date. There is no grace period on a trial, and the agent stops enforcing on already-enrolled devices that day.

When a renewal payment is declined, the account keeps working for a 7-day grace period so the payment can be put right. Enforcement on already-enrolled devices continues throughout that window, and stops at the end of it if the payment is still outstanding.

Recurring plans renew automatically until cancelled. A lifetime purchase is a single payment that never renews. Lifetime is sold in limited batches and may be unavailable at any given time. Current prices are on the Pricing page.

Accountability partners are never charged for supporting someone else.

9. Refunds

If you are unsatisfied with Kellet, for any reason, you can request a full refund within 30 days of your purchase.

To request one, contact us through the contact page. The refund is returned to the original payment method, through the processor that took the payment. Cancelling a plan on its own stops future charges but does not by itself issue a refund, so ask if you would like one.

10. Warranty disclaimer

To the extent permitted by applicable law, the service and the agent software are provided “as is” and “as available”, without warranties or conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, that detection will be accurate, that every piece of unwanted content will be blocked, or that no ordinary content will be flagged in error. The multi-layer design is intended to reduce, not eliminate, exposure.

Nothing in this section removes or limits any right, warranty or condition that cannot be excluded under the consumer protection law that applies to you. Where that law gives you rights this section would otherwise exclude, those rights prevail.

11. Limitation of liability

To the extent permitted by applicable law, Kellet is not liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from use of the service, including lost profits, lost revenue, or loss of business.

To the extent permitted by applicable law, and except where the loss was caused by our gross negligence or wilful misconduct, Kellet is not liable for the loss of, corruption of, or inability to access any file or data on your device, including files moved, quarantined, or made inaccessible by the agent.

To the extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to the service is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred Canadian dollars.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud, or under consumer protection legislation that applies to you. If you are a consumer in Ontario, the substantive and procedural rights the applicable consumer protection legislation gives you apply despite anything in these terms.

12. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict-of-laws rules.

The courts of Ontario have jurisdiction over any dispute arising out of these terms. If you are a consumer, this does not deprive you of the protection of the mandatory law of the place where you live, or of any right to bring proceedings there.

Before starting a formal claim, please contact us through the contact page. Most problems are faster to fix than to litigate.

13. Changes to these terms

We may update these terms from time to time. Material changes will be highlighted on the page or communicated to registered users where practical.

Changes apply from the date they are published and do not apply retroactively. The version in force when something happened is the version that governs it.

14. Contact

Questions about these terms should be sent through the contact page.